Which of the following is a value-added service retailers may provide?

• A. Bulk breaking
• B. Information about products
• C. Delivery services
• D. Repair services

Answer: (C)

Value-added services are extra services that give customers more than just the product itself, helping a retailer differentiate and appeal to buyers. Delivery services fit this idea because they remove a major hurdle for shoppers: having to move heavy items or travel to the store. By bringing goods to the customer, delivery adds convenience, saves time, and can reach people who can’t easily visit a shop, which can even expand a retailer’s market. The other options relate to different aspects of the business—bulk breaking is a logistics operation for supplying smaller units, information about products is a standard part of selling, and repair services are after-sales support. Among these, delivery is the clearest example of a value-added service that directly enhances the purchasing experience.